I can't stay logged in to my Admin area
This is likely a PHP Session Handling issue.
Before you begin, be sure you are familiar with the structure and contents of configure.php files.
THE FIRST THING TO TRY is this:
- Close all your browser windows
- Open 1 browser window, and use it to clear your browser cache AND cookies.
- If you browser has a Private Browsing mode, make sure you’re NOT using “Private Browsing” mode, because that will prevent sessions/cookies from being usable
- Reboot your computer
- Turn off your firewall software and try again.
- Ensure that your stylesheets don’t contain any references to image files that don’t exist on your server.
Test in a completely different browser. IE and Chrome are known to be problematic with cookies sometimes. Switching to FireFox is a good troubleshooting step.
Don’t use spaces in your domain names, nor in the foldernames in which you’ve installed your store. If yours has a space in the path anywhere, you may have troubles. Rename the folder instead.
NEXT, try to rule out a bad SSL configuration:
- If your version is Zen Cart 1.3.9 or before, edit your
- clear browser cache AND cookies and try again. If it’s still not working:
- edit your
HTTP_SERVERto a URL that does NOT start with
- clear browser cache AND cookies and try again
IS IT A DOMAIN NAME PROBLEM?
- if your site is using just an IP address and not a named domain, then it’s possible your sessions/cookies are getting confused. Edit your 2
configure.phpfiles and set your
HTTP_SERVERto an actual domain name, NOT an IP address.
- if you’re using a domain name with
wwwin it, try removing the
wwwfrom it temporarily, again, in the
IF IT STILL WON’T WORK, read on:
- Admin login sessions (and customer login sessions) are managed via the PHP session-handling functionality.
- When you log in, a session is generated, and the session’s name is zenAdminId or zenid (for the store).
- When a session is started, PHP attempts to set a cookie in your browser. That cookie is intended to store that session ID so that it doesn’t need to be shown in the browser all the time (ie: with &zenAdminID=243524524524525 etc) at the end of all your URLs.
- If a cookie cannot be set, then PHP simply includes the session name and number (like above) on all your URLs in order to keep you logged in.
- When you log out, or the session ID is lost, the session data is reset and your authentication data is removed, requiring login again.
Possible causes of session-mgmt problems include:
- cookies are blocked by firewall or by browser configuration
- PHP is misconfigured or has certain session settings set to methods incompatible with Zen Cart such as session-auto-start and transitive-sid etc. The installer warns about these if they are a problem.
- you have your site configured to store session data in files but your filesystem doesn’t have permissions set in such a way as to allow storage of the data
- you have your site set to store session data in the database but the database table (“sessions”) is corrupt or database-storage is full and new records cannot be added.
Is your “cache” folder set to writable (ie: chmod 755 or some other suitable value according to your server’s configuration) ?
a) altered files on your server. In that case a proper checkup of all your files is in order: see Diagnosing obscure issues.
b) a server configuration change by the hosting company (such as a PHP version change or anything else that might result in changes to the master php.ini configuration for the server or your hosting account)
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