Resetting the Downloads Counter on completed orders

Resetting the Zen Cart Downloads Counter on completed orders

“I sell a digital product and a customer misplaced his download. Is there a way to update recent purchase and simply add two or three more downloads?”

Yes. Admin > Customers > Orders, find the order, and edit it. At the bottom where you can update the Order Status, change it to “Update” and click the Update button. You might want to add some comments in the “Comments” box explaining the update, which will be emailed to them.

Changing to “Update” will re-enable it for the number of days and number of downloads set in Admin > Configuration > Attribute Settings (by default: 7 days, 5 downloads).

Still have questions? No problem! Just head over to the Zen Cart support forum and ask there.
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Last modified April 3, 2020 by Scott C Wilson (a117296).