My Site Seems To Be Down

Checking Site Status

“My Site Is Down!” can feel like a scary situation.

But first one must determine what “down” means.

If you’re seeing a blank page with no error message, or just a “partially blank page”, see the other Troubleshooting docs about those subjects.

If your browser is telling you a message like “Server Not Responding” or “ERR_NOT_CONNECTED” then perhaps your site’s server is down.

To test whether there may actually be a server problem, try these tools:

  • Pingdom can test your site and its performance.

  • DownForEveryoneOrJustMe to test the site from somewhere else.

  • GeoPeeker to view the site from 6 places around the world.

  • BetterUptime monitors your site, notifies you by email/phone/SMS if it stops responding, and lets you create Status pages.

  • NodePing monitors your site’s essential services and notifies you by email or SMS when problems occur.

  • SSL Validator can check your SSL certificates to be sure there isn’t something wrong with them that might be blocking visitors from connecting to your server.

  • MXToolbox SuperTool can check for DNS and other domain configuration problems.

And of course, contact your Hosting Company for assistance if the site is indeed down (not responding).

Still have questions? Use the Search box in the upper right, or try the full list of FAQs. If you can't find it there, head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified December 2, 2020 by Chris Brown (e5af714).