Admin Password - Resetting or Changing

Admin password not working? Try these steps.

1. Login and change it directly

If you are able to login to your Admin, and merely want to change your password, simply login, then go to the “Account” menu and change your password there.

2. Log in with another account.

If you can log in to your Zen Cart admin using another account (with Super-User privilege), please do so, and reset/modify the other admin password as needed using the Admins > Admin Users page.

3. Resend Password

If you can’t login from another account, try using the Resend Password button on the admin login page. Enter the admin email address, and wait for your new password to arrive by email.

4. Use phpMyAdmin

If the techniques above don’t work, use phpMyAdmin to create a temporary admin user directly in the database. You must have database control to do this. Open your phpMyAdmin (supplied by your hosting company), select your store’s database, then click the “SQL” tab. Run this query:

DELETE FROM admin WHERE admin_name = 'Admin'; 
INSERT INTO admin (admin_name, admin_email, admin_pass, admin_profile) 
VALUES ('Admin', '[email protected]', '351683ea4e19efe34874b501fdbf9792:9b', 1);

NOTE: If you are using a prefix for your database tables, you’ll naturally need to add that prefix to the table name above. For example, if your prefix is zc_, you would use

DELETE FROM zc_admin and INSERT INTO zc_admin in the commands above.

NOTE: If you are using a very old version of Zen Cart then the field names above may be different than your database has. See for additional information.

You should now be able to login using the following details:
Username: Admin
Password: admin

Be sure to use proper case. ie. ‘Admin’ for username, not ‘admin’.

You will be prompted to change the password right away.

After you log in, remember to delete this temporary admin account after creating a new one. See the Admins > Admin Users page.

Still have questions? Use the Search box in the upper right, or try the full list of FAQs. If you can't find it there, head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified September 28, 2020 by Chris Brown (c1f2d47).