Resend Order Confirmation Email

I need to resend the checkout email to a customer

Sometimes customers need you to send an invoice or another copy of their checkout confirmation emails.

This can happen for a variety of reasons:

Here are a few ways you can get them the information they need. (Of course if you have a deliverability issue, you will need to handle that separately.)

Forward them the Admin order confirmation

The administrator gets a confirmation email for each order, as long as the Send Copy of Order Confirmation Emails To field in Email Settings is set.

Note that the administrator copy of the confirmation email has additional content at the bottom, which you may want to trim prior to forwarding.

Creating a PDF Invoice from Admin

  1. Go to Admin > Customers > Orders click on the order
  2. In the sidebar on the right, there is a button for Invoice
  3. Click the invoice button
  4. On the new page that opens, do a Print (either using Control-P or your browser’s Print button from the File menu)
  5. A dialog will come up, and prompt you to select a printer. Select “Save as PDF”.
  6. Email the customer the resultant PDF of their order.

Save as PDF

Encouraging self service

Tell the customer to login to their account and click the “My Account” link, where they can see all their past orders, and click through to the specific one. They can print that screen, either to paper or PDF (see above).

If your store needs to let customers make a PDF on a regular basis, the Catalog Invoice plugin might be of interest.

Using the Email Archive Manager

If you had email archiving turned on at the time the order was placed, you can use the Email Archive Manager to resend the email.




Still have questions? No problem! Just head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified September 22, 2020 by Scott C Wilson (2b6bbf0).