Errorlog access

Where do I find my server’s errorlog to review server-side problems?

Your hosting company typically provides this via their control panel.

  • If you use cPanel, simply log into your cPanel admin, and click on the Errorlog button.
  • Other hosting systems may have the button elsewhere under their server admin tools.
  • H-Sphere customers may have to enable errorlog support before it becomes available.
  • Sometimes extra errorlog files may appear in your directories: these are usually from PHP errors that happen outside Zen Cart operation (or before Zen Cart actually begins). You can access them via FTP or your cPanel file manager.
  • Some hosts don’t offer it via the control panel; they may offer it via a /logs folder instead. Note that this is not your Zen Cart /logs folder - it’s above your webroot at the top of your hosting account folder.

Still have questions? Use the Search box in the upper right, or try the full list of FAQs. If you can't find it there, head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified September 20, 2020 by Chris Brown (098f295).