Missing Log Files

What if Zen Cart does not write to the /logs folder?

In some hosting environments (notably PHP-FPM shared), error logs are not written individually to the /logs folder.

For example, some hosts configure logging to go to a single central file.

So instead of creating individual log files in /home/YOURACCOUNT/public_html/logs/

They append to a single log file, which is stored in


If you are missing log files, you’ll want to work with your hoster to see how they have configured logging.

Still have questions? No problem! Just head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified June 6, 2020 by Scott C Wilson (312e5c9).